Terms & conditions

Upon placing an order you agree with the terms and conditions of Gaastra Mode BV(in the following classified as Gaastra E-Store).

  • 1. Right to return and replacement

    Please note that returned articles must be in a condition, similar to normal use when trying goods on – as is custom in a retail store – with original hangtags and/or labels still attached. In case of degradation of the product we reserve ourselves the right to require an indemnification.

    We strongly advise you to put sufficient postage on your returns. Packages with insufficient postage arriving at Gaastra E-Store warehouse will not be accepted.

    You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

    To exercise the right to cancel, you must inform us (fuljoyment AG c/o Gaastra Online Shop, Heinrich-Seidel-Str. 5, 19071 Brüsewitz, service@gaastra-group.com, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

    To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

    1.2 Effects of cancellation
    If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

    You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

    1.3 Model instructions on cancellation
    (If you want to cancel the contract, please fill out the form below and send it back to us)
    — To Fuljoyment AG c/o Gaastra E-Store, Heinrich-Seidel-Str. 5, 19071 Brüsewitz, service@gaastra-group.com
    — I / We[*] hereby give notice that I /We[*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service[*]
    — Ordered on [*] / re-ceived on [*]
    — Name of consumer(s)
    — Address of consumer(s)
    — Signature of consumer(s) (only if this for is notified on paper)
    — Date
    [*] Delete as appropriate

  • 2. Pricing and payment methods

    All prices indicated in Gaastra Online Shop are inclusive the legal value added tax.

    You can choose between the following payment methods:
    - Credit card (VISA, Master, Amex)
    - iDEAL (the Netherlands)

  • 3. Redeeming gift vouchers


    • No minimum order value is required for redeeming gift vouchers.
    • A gift voucher may not be used to purchase another gift voucher.
    • Gift vouchers are only valid for a period of three years after the date of purchase.
    • Gift vouchers may not be applied to an order retroactively.
    • Only one gift voucher can be used per order.
    • If the price of the purchased goods is less than the total value of the gift voucher, a new gift voucher code for the remaining balance will be sent to you by e-mail.
    • If the order amount is more than the total value of the gift voucher, you will be asked to select a method of payment for the remaining amount.
    • Gaastra gift vouchers may only be redeemed in the official Gaastra Online Shop at www.gaastrastore.com and not on other websites or in brick-and-mortar stores selling Gaastra products.
    • Gift vouchers may not be used in combination with other vouchers or special offers


    Should you experience any problems redeeming your gift voucher, please use our contact form or phone us.

  • 4. Acceptance of orders

    Gaastra E-Store reserves the right to decline online orders. Whether an order is accepted lies at the discretion of Gaastra E-Store. If an online order is not conducted by Gaastra E-Store, Gaastra E-Store will inform you as soon as possible by email (if your email address has been stated correctly).

  • 5. Transport damages

    If goods with obvious damages to packaging or its contents are delivered, the customer has to immediately inform the employee of the carrier, refuse the acceptance and contact Gaastra Online Shop by email at service@gaastra-group.com in order for Gaastra Online Shop to be able to exercise its rights towards the carrier. In case you fail to do so, this will not influence your legal claims.

  • 6. Order Value

    Please note that we have a minimum order value of EUR 20,- excluding shipping fees. Also in case of using a voucher the minimum order value remains EUR 20,- excluding shipping fees.

  • 7. Retention of title

    All articles remain the property of Gaastra E-Store until complete payment has been received.

  • 8. Operator of the online shop / Imprint

    © Gaastra Mode BV
    Amsterdamseweg 206

    Gaastra UN Limited
    Unit D6B, 15/F, Block B, TML Tower, 3 Hoi Shing Road
    Tsuen Wan, Hong Kong

    E-mail: service@gaastra-group.com

    Tel.: 004938874899693

    Website: www.gaastrastore.com

    Registered court: Amtsgericht Amsterdam
    Registration number: 70735824
    Sales tax identification number: NL858439591B01

    COO: Tina Lo

  • 9. Exclusion liability external links

    In spite of thorough controls Gaastra E-Store assumes no liability for the complete contents of the external inks, should such links exist. Gaastra E-Store states to have no control over design and content of the pages that is being linked to. Solely the organisations editing the linked pages can be held responsible for their contents.

  • 10. Pictures

    Please notice that the colour of images displayed online may deviate from the delivered article due to the way your monitor and/or screen settings are set.

  • 11. Other

    On all agreements and orders between customer and Gaastra E-Store, Dutch law is applicable with exclusion of the UN purchasing right (CISG).