Returns & exchanges

  • I have returned an item, when will I receive my money?

    Your money is automatically refunded back via the payment method you used to make the purchase:

    Credit card:
    If the payment was made using a debit or credit card, the money will be refunded to the bank account linked to the card.

    PayPal:
    If the payment was made using PayPal, the value of your return will be refunded to your PayPal account.

    Direct ebanking:
    If the payment was made using direct ebanking (iDEAL, Sofort, etc.), the value of your return will be refunded directly to your bank account.

    You will receive an email confirmation when your return is received into our warehouse, and you should usually receive your refund within 48 hours of receiving this email.

    Please note: After we have received your return it can take up to 10 days before your refund has been processed to your bankaccount. If you have any further questions regarding refunds, please contact our customer service via +49 38874-899693 or by mail via service@gaastraproshop.com.

  • Can I return or exchange items?

    Yes, you can return or exchange your items within 14 days of receiving your original order.

  • How do I return an item?

    With our enclosed return sticker you will be able to return your items easily and quickly. But you are not obliged to use it. Use of this sticker does not affect your right of return. If you want to return an item, simply put it in a box in its original packaging. On the enclosed return form you can indicate the reason of return.

    Put your item with the return form in a box and paste the return label on the box. You can hand over your return to PostNL, so you do not have to pay for your return. Please note that only returns from Austria, Belgium, France, Germany and the Netherlands are free of charge. If you want to exchange an item, please indicate on the return form which size and colour you would like to receive in return, we will send you a new item.

    The address where you can send your returns to is:
    Fuljoyment AG
    c/o Gaastra E-Store
    Heinrich-Seidel-Str. 5
    19071 Brüsewitz
    Germany

    After we have received your return in our warehouse we will send you an e-mail with a receipt confirmation.

  • How about my right of withdrawal?

    You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

    To exercise the right to cancel, you must inform us (Fuljoyment AG c/o Gaastra E-Store, Heinrich-Seidel-Str. 5, 19071 Brüsewitz, service@gaastraproshop.com, Tel: +49(0)38874-899690) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

    To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

    Effects of cancellation
    If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

    You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

    Model instructions on cancellation
    (If you want to cancel the contract, please fill out the form below and send it back to us)
    — To fuljoyment AG c/o Gaastra E-Store, Heinrich-Seidel-Str. 5, 19071 Brüsewitz, service@gaastraproshop.com
    — I / We[*] hereby give notice that I /We[*] cancel my/our [*] contract of sale of the following goods
    [*]/for the supply of the following service[*]
    — Ordered on [*] / re-ceived on [*]
    — Name of consumer(s)
    — Address of consumer(s)
    — Signature of consumer(s) (only if this for is notified on paper)
    — Date
    [*] Delete as appropriate